![]() If it were, I think we would have seen a solution by now. ![]() With this much time passing, it really makes it seem llke a hardware fault and a firmware update isn’t going to do it. After all, Z-wave Smart is supposed to make this update process easy for the base. One would think that even if it took 4 months for it to become apparent it was a real, widespread issue, 6 months would be plenty of time to update the keypad firmware to fix this. ![]() This is really a priority issue, and it’s quite unfortunate that it’s been 10 months without any resolution. And also explaining to my family why our own keypad does the same thing.Īs expensive as this system is, we shouldn’t be forced to practically beg for basics like this. It makes me look like an idiōt when I have to explain why their keypad stopped working and what I have to do to fix it. I’m tired of having to use smart plugs and other crude workarounds to keep them charged in permanent installs (like alarms are supposed to be). And also explaining to my family why our own keypad does the same wrote: Lies like that are just making this worse.įix the software, or start shipping a new hardware version, that doesn’t have the problem, to everyone who has the defective ones. Oh, and it’s also not OK that the support agents are now being told to falsely tell users with this problem that the keypad isn’t designed to be constantly powered and was never meant to be used that way. The longer you let this go on with no resolution, the more it’s going to cost you to fix if it’s something that can’t be done in software. If it’s a hardware problem, rather than software as the current story line goes, it’s time to stop sending the defective devices out and replace everyone’s with a new hardware version. I know Ring is new to the security scene, but this is completely unacceptable. Having a core component of the system become randomly useless if you use it-as designed-is not OK for a few days, let alone nearly a year. It is quite ridiculous that this has been a well known issue since the Alarm launch LAST YEAR and it’s still not resolved. Else why have the wiring channel on the back, and even the new style mounting bracket from just the last 90 days that has a hole in the middle to feed the power cable into a junction box or through the wall (like when replacing an existing security system)? After all, they’re designed to be powered all the time. Fix the problem that causes the keypad to freeze after a couple weeks on power so we don’t have to recharge it, from the base station or otherwise.
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