So, too, is any other reasonably recent Chromebook with a touchscreen in place. Capisce? Capisce.Īnd let's push one more pesky ol' elephant out of the room while we're at it: In terms of user interface, software, and capabilities (and despite what some coverage by folks who clearly don't spend much time using Chrome OS outside of product review periods may suggest), the Pixel Slate and Pixelbook are essentially identical. So from here on out, we're gonna assume you're able to get your work (and non-work) accomplished with a combination of web-centric tools, Android apps, and maybe even a couple Linux apps - and that generally speaking, a Chromebook provides an appropriate and hopefully even ideal productivity environment for you. I'm not going to waste your time talking about the merits or limitations of Chrome OS as a platform here, because that truly is a completely separate question (and one we've talked about puh-lenty over the years). Let's get one thing out of the way first: Whether or not Chrome OS is right for you is a question only you can answer. And the difference between them is not what you'd initially expect. Once you've spent some time using the two products in the real world, though, something becomes painfully clear: These devices are absolutely not equals. On paper, it almost seems like a more versatile version of Google's high-end Pixelbook, which is basically the same thing except with a display that swivels back instead of detaching completely. The product, as you no doubt know (you smart cookie, you), is the Pixel Slate - a convertible Chrome OS computing device that doubles as both a laptop and a tablet, provided you pick up its optional keyboard accessory. And it doesn't run Android, exactly, though it does run Android apps and have an interface that'll feel awfully familiar if you've used a recent Android phone. It's a laptop, but only kinda - and with a fair number of asterisks attached. It's a tablet, but probably not like any other tablet you've used before. The product is curiously tough to define. Remember, the limited warranty for the Pixel Slate Keyboard covers purchases from the Google Store and authorized retailers (including Best Buy).So maybe you've heard: Google's got a new high-end Pixel product that's finally ready for us productivity-hunting primates to purchase. You will need your details like the serial number and purchase receipt. Follow the instructions given to process your request. Once the chat session has ended, you will receive an email with further details on the service. During the chat session, you may be asked to update Chrome OS to the latest version, manually checking for any damage to the Pogo Pins, and perform other troubleshooting steps. Be polite when entering comments.Ī support representative will confirm the information you provided. I recommend that you use Chat.Įnter your first name, the contact email (most likely, it is the email that you use to sign in to your Chromebook with), and a brief explanation about your issue. If the issue persists after reading the recommendations, select Next step to contact via phone or chat. You may see some recommendations that you can try to resolve the issue. Under Let's get started, briefly say that the keyboard does not work correctly. Here are the steps if you need to have the keyboard replaced, now that it is hard to find the Pixel Slate Support Center:
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